We aim to clearly explain our return and exchange terms to ensure a clear and fair experience for our valued customers.
The following terms must be followed when requesting a return or exchange, according to the condition of the product and the requirements outlined below.
The product requested for return or exchange must have a manufacturing defect that cannot be repaired without affecting its quality, or must be counterfeit, imitation, defective, or not conform to the specifications stated on the library's website.
The product must be returned in its original box and in the same condition as it was at the time of purchase, including all original accessories and accompanying items.
The product must be in good condition and suitable for resale. This excludes products found to have a manufacturing defect or products that are counterfeit or imitation.
Newspapers, magazines, hygiene products, toothbrushes, hair dryers, and other specified products are not eligible for return or exchange.
Products that are not eligible for return or exchange include newspapers, magazines, hygiene products, toothbrushes, hair dryers, and other products that cannot be resold after use.
You have the right to receive the value of the returned product within ten days from the date the return is approved, at the store.
You have the right to exchange the purchased product within 14 days from the date of purchase, provided that the product is in its original packaging, unused, and includes all original accessories.
When exchanging a product according to the specified terms, we provide you with a coupon equal to the value of the exchanged product, which can be used to purchase any product from the Silver Pen Library website.
Please make sure that the product meets the conditions outlined above before submitting a return or exchange request.