Return Policy
We offer a 14-day return policy, which means you can request a return within 14 days from the date you receive your order.
To be eligible for a return, the product must be in the same condition in which you received it, unused and unworn, with all original tags and packaging. You must also provide the receipt or proof of purchase.
Cancellation Policy
You may cancel your order before it has been shipped and delivered to you.
When an order is cancelled and a refund is processed, the KNET digital payment gateway fee will be deducted from the customer's refund.
Return Conditions
Once the order has been delivered, it cannot be returned to the delivery representative. Exchanges and returns are available at the store within 14 days from the purchase date only.
- The product must be in the same condition in which it was received.
- The product must be unused and unworn.
- All original tags and packaging must be included.
- The receipt or proof of purchase must be provided.
Refund Amount
Only the value of the returned merchandise will be refunded. Delivery charges are non-refundable and will be deducted from the invoice value when the merchandise is returned.
Delivery charges are non-refundable and will be deducted from the invoice value when the return is processed.
How to Request a Return
To start a return request, please contact us by email before sending or returning any product.
Products sent or returned without first requesting a return and contacting us will not be accepted.
Damaged or Incorrect Items
Please inspect your order when you receive it and contact us immediately if the product is defective, damaged, or if you received the wrong item, so we can evaluate the issue and take the appropriate action.
Exceptions and Non-Returnable Items
Certain types of products cannot be returned, including perishable products, made-to-order products, personal or customized products, and personal care products.
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Sale Items and Gift Cards: Returns cannot be accepted for products purchased as part of a sale or for gift cards.
Exchanges
To make sure you receive the product you want, the fastest option is to return your current product. Once the return is accepted, you can place a separate order for the new product.
Exchanges and returns are available at the store within 14 days from the purchase date only.
14-Day Cancellation Period for the European Union
If goods are shipped to countries within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. The product must remain in the same condition in which it was received, unused and unworn, with all original tags and packaging, and you must provide a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected the returned product and let you know whether your refund has been approved.
If approved, your refund will be automatically returned to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process the refund and reflect it in your account.
If more than 15 business days have passed since your refund was approved and the amount has not appeared in your account, please contact us by email.
Contact Us
If you have any questions or inquiries regarding our return, exchange, or cancellation policy, you can contact us directly.